Bgc99 Privacy Policy — Your data is our responsibility

When you create an account and use our services, bgc99 collects certain necessary information. This is to provide you with a safe, seamless experience alongside the highest standard of privacy protection.

The information we collect falls into three categories:

Bgc99 uses your data only for specific, legitimate purposes. It is never used in any way that violates this privacy policy.

How your information is used:

• Account Management: To support registration, login, and account security.
• Payment Processing: To process deposit and withdrawal transactions.
• KYC Verification: To meet legal obligations and verify age.
• Customer Support: To resolve issues and provide support.
• Fraud Prevention: To detect and prevent suspicious activity.
• Service Improvement: To enhance your experience.
• Legal Compliance: To meet regulatory compliance requirements.
• Promotional Communications: To send you offers and updates with your consent.

Bgc99 never shares your data with third parties for advertising or commercial gain. Privacy is a fundamental principle of our business.

Bgc99 does not generally share your personal information. However, disclosure may occur in the following limited circumstances:

• Payment Processors: With Mobile Banking, Nagad, Rocket, and our banking partners — solely for the purpose of completing transactions.
• KYC Provider: Authorized third parties for identity verification purposes.
• Law Enforcement: As part of a court order or valid legal process.
• Regulatory Authorities: As part of licensing compliance requirements.

Before sharing any information with third parties, bgc99 ensures they adhere to the same level of data protection standards.

Bgc99's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve the quality of our services.

Types of cookies we use:

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Performance Cookies: To measure site speed and performance.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand which pages are most visited — without identifying individual users.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of some services.

Bgc99 uses industry-leading technology and processes to protect your data. Our privacy safeguards include:

• 256-bit SSL/TLS Encryption: Full protection during all data transfers.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & Intrusion Detection: Round-the-clock monitoring to prevent unauthorized access.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Staff Training: All staff receive regular training on data protection practices.
• Data Minimization: Only the information strictly necessary is collected and stored.

Bgc99 believes every user should have full control over their own data. Under our privacy policy, you are entitled to the following rights:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may request that any incorrect or outdated information be updated.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
• Right to Data Portability: You can receive your data in a machine-readable format.
• Right to Object: You can opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

Bgc99 does not retain your data longer than necessary. Below is a breakdown of how long each type of information is kept:

• Account Information: For the duration of the active account and 5 years after closure.
• Transaction Records: Up to 7 years as required by law.
• KYC Documents: 5 years after account closure.
• Login & Activity Logs: Up to 12 months.
• Customer Support Conversations: Up to 2 years.

Once the retention period expires, data is securely deleted or anonymized.

Bgc99 strictly prohibits use of its services by anyone under 18. Under our privacy policy:

• Age verification is mandatory at registration.
• We do not knowingly collect personal information from children or minors.
• Accounts suspected of underage use are suspended immediately.
• Parents or guardians can contact our support team to inquire about a child's account.

Bgc99 may update this privacy policy when necessary. For any significant changes, we will:

• We will send advance notification to your registered email address.
• We will display a pop-up notification when you log in to the platform.
• We will update the "Last Updated" date at the top of this page.

Continued use of bgc99 after any changes take effect will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly.

If you have any questions or concerns about our Privacy Policy, please get in touch. Our data protection team is available 24/7.